Contact Raihan Saffron — Lynn, MA | Phone, Email & Hours
A real Lynn, MA family business
The fastest way to reach us — is to actually reach us.
No ticketing system. No bot. When you email, call, or walk into our Lynn studio, you reach the same small team that hand-packs every bottle of Raihan Super Negin saffron. Average reply: same business day.
Lynn, MA · Family-run
Pick whichever feels right
Four ways to reach us.
We split our inbox by topic so you reach the right person fast. All four lines are answered by the same Lynn-based team — they just route faster when the subject is clear.
Email us
raihansaffronco@gmail.comQuestions about an order, tracking, recipes, the bloom test, gifting — anything. Average reply: same business day, often within a few hours.
Send an email →Call us
(857) 313-9458Phone calls land on the same team. Best for urgent shipping questions, multi-address gifting, or wholesale conversations. Hours below.
Call now →Wholesale & B2B
raihansaffronco@gmail.comNet-30 available with a resale certificate, free U.S. shipping on cases over $200, lot traceability on every shipment. Free U.S. samples on request.
See wholesale pricing →Visit the studio
24 Bassett St, Lynn, MA 01902Local pickup available by appointment. We're a working production studio, not a retail storefront — please call or email first so someone is there to greet you.
Open in Maps →When you'll hear from a human
Hours & response times.
We're a small team — phone hours are listed below. Email is monitored a little longer than the phone but still routed to a real person, never a chatbot.
| Day | Phone hours | Email reply window |
|---|---|---|
| Monday | 9 AM – 6 PM ET | Same day |
| Tuesday | 9 AM – 6 PM ET | Same day |
| Wednesday | 9 AM – 6 PM ET | Same day |
| Thursday | 9 AM – 6 PM ET | Same day |
| Friday | 9 AM – 6 PM ET | Same day |
| Saturday | By appointment | Mon AM |
| Sunday | Closed | Mon AM |
Orders placed by 1 PM ET Mon–Fri ship the same business day. Weekend orders dispatch Monday.
The team behind the bottle
You'll be talking to the people who packed it.
Raihan Saffron is a family-run Afghan saffron house. We import single-lot Super Negin from Herat, test it against ISO 3632 Category I in our Lynn facility, then hand-pack and stamp each bottle with the harvest year before it ships. Same hands, every step.
Before you write
Common questions, answered.
How fast will I get a reply?
Same business day for emails and form submissions received Mon–Fri, usually within a few hours. Weekend messages get a reply first thing Monday morning ET.
Can I cancel or change an order I just placed?
Yes — if it hasn't shipped. Email raihansaffronco@gmail.com immediately with your order number. Orders placed before 1 PM ET typically ship the same day, so the window can be short.
I have a wholesale or restaurant inquiry — where do I start?
Send a quick email noting your business name, expected volume, and ZIP. We'll send a current case-pricing sheet and free U.S. samples. Wholesale page →
Can I get a custom-labeled bottle for a wedding, holiday gift, or corporate program?
Yes, for runs of 24+ units. Lead time is 2–4 weeks. Email raihansaffronco@gmail.com with your run quantity and timeline. Gifts page →
I'm not sure if my saffron is fresh — can you help?
Absolutely. Email us a photo of the threads (and a bloom-test photo if you have one — pour 5–6 threads into hot water and wait 15 minutes). We'll tell you what we see. If it's a Raihan bottle and it's underperforming, our 30-day potency guarantee covers a free replacement.
Or write to us directly
Use the form below — we read every message.
Submissions go straight to raihansaffronco@gmail.com. Include your order number if it's about an existing order, or your ZIP and expected volume if it's a wholesale inquiry. We'll reply the same business day.
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